We stand behind your gear. Even after year one.
Every Stage Gear, Bodymics and Creative Audio product comes with a 1-year warranty. After that, our Flat-Rate Service Program means we'll still take it back and repair or replace it for a set, predictable fee.
Exchanges & returns
Ordered the wrong item? Exchange it or return it unopened within 30 days, less a 25% restocking fee. Clearance, used and ex-rental items are final sale.
Warranty
If your Stage Gear, Bodymics or Creative Audio product fails within a year, we replace it with the same brand and model, or issue store credit if it's unavailable.
Flat-rate repair or replace
Past the warranty? Send it in. For a flat fee based on its age, we inspect, repair or replace it, and ship it back to you.
Covered for the life of your gear
Here's what happens if something stops working, depending on how long you've had it.
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30d
First 30 days
Exchange or return unopened items (25% restocking fee).
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1yr
Up to 1 year
Warranty replacement with the same brand and model, or store credit.
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2–5
Years 2 to 5
Flat-Rate Service: we repair or replace it, with return shipping included.
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5+
After 5 years
A “Welcome Back” 10% off a new replacement (up to $100).
Flat-Rate Service pricing
One predictable fee based on your product's age. We inspect, repair or replace the unit as needed, and return shipping back to you is included.
| Product age | Flat service fee |
|---|---|
| 2 years | 50% of current list price |
| 3 years | 60% of current list price |
| 4 years | 70% of current list price |
| 5 years | 80% of current list price |
Service is subject to inspection and product availability. Please confirm replacement inventory with us before sending items.
Older than 5 years? Welcome back.
Repair is no longer available, but you'll get 10% off a new replacement product, up to $100.
Shure and other third-party brands
Products made by other manufacturers (for example Shure) are covered by that manufacturer's warranty. Please contact the manufacturer directly for warranty service. New, unopened third-party products can still be returned within 30 days (25% restocking fee).
How to send something in
Four steps, and you can track everything with one form.
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Fill out the form
Choose a warranty claim or flat-rate service below and tell us what's wrong.
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Pack it with your receipt
Proof of purchase is required. Include your name, phone and mailing address inside the package.
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Ship it to us
Use UPS or USPS. Insured, trackable shipping is strongly recommended. Add your tracking number to the form.
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We fix it and send it back
We inspect, repair or replace it, and keep you posted by email.
Start your request
Pick the option that matches your product's age. It takes a couple of minutes.
Got it. Your request is in.
We'll email you to confirm. Pack your item with a copy of your receipt and your contact details, then ship it to us with UPS or USPS. If you didn't add a tracking number, just reply to our email with it.
Questions? Call 718-874-2642.
Full policy details
The complete terms, in plain view. Tap a section to expand it.
Section 1: Refunds & exchanges
New, unopened and unused items, including new products from other manufacturers we sell, may be returned within 30 days of delivery for a refund, less a 25% restocking fee. Contact us before sending a return. You are responsible for return shipping costs and for the item until it reaches us. Approved refunds are issued to the original form of payment within 10 business days after we receive and inspect the return. Original shipping charges are not refunded.
Final sale: clearance items; used, B-stock and ex-rental items; and special-order items. Special-order items may be returned only with our written approval, with a 25% restocking fee.
Cast Pack free mics: free Bodymics microphones from the Cast Pack offer (buy 4, get 1 free) cannot be returned for a refund. If a free mic fails within 1 year of delivery, we will exchange it for the same model. If you return paid microphones from a Cast Pack order and fewer than 4 paid mics of the same style and size remain for each free mic, please return the free mic too, or we will deduct its regular price from your refund.
Exchanges. Ordered the wrong item? You have 30 days to return it to us, and we’ll exchange it for another item (if in stock and available), less a 25% restocking fee, and apply the original payment as credit for the new order. No exchanges after 30 days.
Section 2: 1-year warranty
If a product is returned within one (1) year from the date of purchase and the warranty claim is approved, Stage Gear will provide a replacement of the same brand and model, subject to availability. If the same item is unavailable, Stage Gear will issue a store credit equal to the original purchase value within five (5) business days of claim approval.
Warranty coverage applies only to the original purchaser. Approved warranty claims are typically processed within approximately thirty (30) business days following inspection and approval. Stage Gear reserves the right to deny warranty coverage if the returned product shows evidence of intentional damage, misuse, or tampering.
After One (1) Year: Please refer to the Flat-Rate Service Program. After the warranty period, no refunds, exchanges, or store credits will be issued.
The warranty terms outlined above apply only to products sold under the Creative Audio, Stage Gear, and Bodymics brands. All other products sold by Stage Gear that are manufactured by third parties (for example, Shure and other brands we resell) are covered exclusively by the respective manufacturer’s warranty. Customers must contact the manufacturer directly for any warranty service, repair, or replacement. Stage Gear does not administer, mediate, or process warranty claims for third-party products. New, unopened third-party products may still be returned within 30 days under Section 1.
Customers are responsible for all shipping costs associated with returning warranty items to Stage Gear. Customers assume all risk of loss or damage during shipment to Stage Gear. Insured and trackable shipping is strongly recommended.
Warranty coverage does not apply to damage resulting from misuse, abuse, accidents, moisture, sweat, corrosion, improper storage, improper power, unauthorized repair or modification, normal wear and tear, or cosmetic damage that does not affect functionality. All warranty claims are subject to inspection and approval by Stage Gear in its sole discretion.
Stage Gear is not responsible for any indirect, incidental, consequential, or special damages, including but not limited to lost revenue, lost performances, rental downtime, or business interruption. Stage Gear’s total liability for any claim shall not exceed the original purchase price of the product.
Products are sold for professional and commercial use, and the customer assumes all risks associated with such use.
Stage Gear reserves the right to refuse service, warranty coverage, or returns in cases of suspected fraud, abuse of policy, or repeated claims.
At Stage Gear’s sole discretion, warranty claims may be resolved by repairing the product, replacing it with the same or a functionally equivalent product, providing a refurbished unit, issuing a store credit for a future purchase, or denying the claim. No other remedies or options are available.
Section 3: Flat-Rate Service Program
We’re pleased to offer our Flat-Rate Service Program to help keep your equipment performing at its best, even after the expiration of the 1-Year Limited Warranty.
If your microphone becomes damaged or stops working, simply ship it to us. For a flat service fee based on the age of your product, our team will inspect, repair, or replace the unit as needed, and we’ll include return shipping back to you.
Our goal is to provide a predictable, affordable way to extend the life of your equipment without the uncertainty of traditional repair costs.
Tiered service discounts based on product age:
- 2 years: 50% of current list price
- 3 years: 60% of current list price
- 4 years: 70% of current list price
- 5 years: 80% of current list price
For products more than five (5) years old, repair service is no longer available. However, we offer a “Welcome Back” discount of 10% toward the purchase of a new replacement product, with a maximum value of $100.
Service Program Requirements
Ship your package to us using UPS or USPS to our address. Complete the service request form on this page. Please include the following information inside your package: your full name, phone number, mailing address, and copy of your receipt (Proof of purchase is required. Microphones must be sent to us with the receipt included, no exceptions), and a brief description of the issue with each product.
Service Program Information
Our service coverage does not apply to damage resulting from misuse, abuse, accidents, moisture, sweat, corrosion, improper storage, improper power, unauthorized repair or modification, normal wear and tear, or cosmetic damage that does not affect functionality.
Customers are responsible for all risk of loss or damage during shipment to Stage Gear. We strongly recommend insured and trackable shipping.
All service claims are subject to inspection and approval by Stage Gear in its sole discretion. Repair and replacement timelines are estimates only and are not guaranteed. Replacement products may be new, refurbished, or functionally equivalent, at Stage Gear’s discretion.
Stage Gear is not responsible for any indirect, incidental, consequential, or special damages, including but not limited to lost revenue, lost performances, rental downtime, or business interruption. Stage Gear’s total liability for any claim shall not exceed the original purchase price of the product.
Stage Gear reserves the right to refuse service, warranty coverage, or returns in cases of suspected fraud, abuse of policy, or repeated claims.
Service or replacement is subject to product availability. No substitutions if desired product is unavailable. We encourage you to confirm replacement inventory before sending your items to us. If repair is not possible and a replacement is unavailable, you must wait until stock is available, or opt to pay return shipping to have the product returned without repair or replacement.
Policy changes
Please note, Stage Gear reserves the right to modify or discontinue this policy, pricing, or its service program at any time. The version in effect at the time a claim is submitted will apply.
Real people behind these policies
We're theatre professionals and AV technicians who use this gear too. Questions or feedback? We'd love to hear from you.
